Nathan and Chenique Lewis

Owning a beautiful, fortified, and affordable home is the American dream; thanks to Pacific Communities that dream has come true! Our journey with Pacific Willow started initially with an online search for new construction homes within our preferred areas. Right away we were lured in by the pricing, size lots, floor plans, and imaging displayed on the website.

We were about 2 months in on our home quest and knew immediately that we had to check the site out. Promptly we made our first phone call and Debbie the sales agent informed us that but she could give us a walk through at the actual sites. The very next day we met her and when we stepped into the plan 4, though at the very early stages of construction, we fell in love instantaneously and knew right there and then that this home had to be ours, it seemed to have had our names written on it- its floor plan, pricing and location was unbeatable and outstood every other competition in its path. We chose our desired lot and started our relationship with Pacific Communities right away.

Debbie then introduced us to the Deninne Wier; the preferred lender representative from imortgage. Deninne took us through the mandatory qualifications process and in less than a day we were prequalified for the home. Though we had several financing options and lenders at the time, working with Deninne was the easiest, most comfortable, trustworthy, and informative lender who went above and beyond to meet our needs and found the most favorable middle ground for financing our home. Dennine answered every one of our million and sometimes repetitive questions without hesitation to ensure our clear understanding of the process. Not once did we feel like a bother, but rather though she had many other clients, Deninne gave us an experienced that she was not just invested in benefiting the company but she had our interest at heart and our business was of utmost importance.

As the construction process continue, our initial sales agent Debbie introduced us to Terry who took over as our new agent, the transfer was smooth and communication of our requests were well done. Terry then played a great role in suggesting and assisting with getting convenient upgrades within budget. Terry was friendly, very insightful, and never too busy to answer our questions or give us an extra tour , he was on point with meeting our concerns. For example, our desire was to have a sink pre-plumbed in the laundry room. Though the cut-off time had pass, Terry knew how important this was to us and went above and beyond to contact the builder, to get the approval, and to get the job done. He knew exactly what to do to make us comfortable and happy with the investment we were making to buy our new home.

Additionally to the great services rendered by the loan officer and the sales agent, though we have never personally met the builder, from our negotiations and multiple special requests that got approved, often times even giving us additional incentives to meet a middle ground in our negotiations, we felt confident the unseen person was one of character and one who was truly invested in making our experience personal and real.

A few months later our home was complete, escrow was about to be closed and we did the final walk through with the customer service representatives. He was very thorough, diligent, and had a keen eye for any final fixes. Chris the superintendent then worked speedily at any request without hesitation. In fact since we visited the site so many times, we had also developed a relationship with Chris. He was always there, and as the house went through the final stages of construction he welcomed any concerns we had and made attempts to get things to our liking even before the final walk through.

We developed such a relationship with these individuals that even after the purchase of our home, we still visit the office just to say hi to Don and Terry, We still message and see Deninne whom even though escrow has closed still makes the time to answer any concerns and Chris is still around willing to mend simple fixes- we are truly happy and grateful.

Unbelievably, we were first-time home buyers without even a realtor so we knew very little at the start of the process. But these professionals listed above walked us through every step, delivered client-centered professional service and in the end we could not have asked for more. Of course there are few hiccups but most importantly there are measures in place to fix these hiccups and we have seen it put into effect.

Today we are proud homeowners, we are 4 months into our new home and each time we enter our community, pull up on our porch, or step through the doors of our home it takes our breath away. The beauty of this magnificent 4163 sq ft of living space, three car garage, 4 bedrooms, 3 bathroom edifice which includes a media room, den, formal living and dining, kitchen, nook, great room, pantry, washroom and seated on 9500 sq ft of land is an unbelievable masterpiece- built from a mastermind of class- open space with a modern edge architecture that is just astonishing. As a young couple we know our older selves will thank us later for the great investment we have made. Indeed home is where the heart is and our heart is at home at Pacific Willow.

Thank you Pacific Communities for making our dream come true. We are proud and happy homeowners.